Return & Refund Policy
At Aakash Ice Creams, customer satisfaction and product quality are our top priorities. Please review our return and refund policy carefully.
Product Quality Assurance
We ensure that all ice cream products are prepared, packed, and delivered under strict hygiene and quality standards to maintain freshness and taste.
Returns Policy
Due to the perishable nature of ice cream and frozen products, returns are generally not accepted once products have been delivered successfully.
Damaged or Incorrect Products
If you receive a damaged, melted, defective, or incorrect product, please contact us immediately with relevant details and proof such as photos or order information for verification.
Refund Eligibility
Refunds may be considered in cases where:
- The wrong product was delivered.
- The product was damaged during delivery.
- The product quality issue is verified by our team.
Refund Process
Once the issue is verified and approved, eligible refunds will be processed within a reasonable timeframe through the original payment method or another suitable solution decided by our team.
Non-Refundable Situations
- Products consumed partially or fully after delivery.
- Delay in reporting the issue after product delivery.
- Damage caused by improper storage after delivery.
Policy Updates
Aakash Ice Creams reserves the right to update or modify this Return & Refund Policy at any time without prior notice.